Air Canada nearly had a PR disaster of epic proportions.
On Monday, a leaked memo revealed that in-flight staff were banned from wearing poppies. Renée Smith-Valade, Air Canada’s vice-president of in-flight service said “I strongly encourage anyone who wants to wear a poppy to observe and respect Remembrance Day to do so when not in uniform.”
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According to National Post, the memo added that “Remembrance Day would instead be commemorated by Air Canada with an “onboard announcement” on its aircraft.”
Worse yet, some employees claim that managers began instructing flight attendants to remove uniform poppies immediately after to comply with the memo.
Luckily, the backlash was swift enough for the decision to be reconsidered. Mere hours later, second memo went out saying “wearing of poppies is supported”.
“We have apologized to our in-flight crews for any confusion surrounding this issue,” Air Canada said in a statement Monday.