May 25, 2015

Shocking report against Hydro One -- but will anything change?

Rebel Staff

Ontario Ombudsman Andre Marin released a damning report against Hydro One's billing practices and their failure to effectively respond to customer concerns.

The report outlines several horror stories where customers were billed thousands of dollars because of billing glitches, only to be faced with customer service head aches when they called Ontario's hydro monopoly to sort out the issue.

Hydro One vows to change their ways.

In an open letter, president and CEO Carm Marcello says:

"We are pleased with our progress to date but we fully understand that meeting our customers' expectations involves much more than simply improving our billing and call centre performance.

"We are committed to changing that culture to become one of service and pride."

But will the culture actually change?

Marin sites ongoing concerns in his report:

"Even after Hydro One pledged to become more customer-centric, to do better, and to learn from its mistakes, it continued to display insensitivity and disregard for its customers. As late as February 2015, during the coldest month in Ontario's recorded history, the company lied to and bullied customers with the threat of disconnections."

Marin's biggest concern?

That privatizing the company will remove any effective oversight.

I spoke with the Ontario Director for the Canadian Taxpayer Federation about why this government monopoly is yet another waste of taxpayers' dollars.


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commented 2015-05-26 17:04:17 -0400
A corrupt government, a corrupt OPP, Corrupt Unions and an inept energy board and you need to ask is things are going to change? Come on man!
commented 2015-05-26 10:56:09 -0400
Bill Elder, in March I repeatedly told the Legislature Special Committee that “the whole system is corrupt” and I gave them several examples of incidents with evidence and witnesses. They listened politely but no one cares. They get an easy pay cheque. Why rock the boat?

I’ve also repeatedly sent evidence and witness names to the OCPC. Same response: silence.
commented 2015-05-26 10:49:41 -0400
Teachers are back to work; who cares about Hydro One?

Seriously, Marin reports criminal acts. Outrageous. Will heads fall? LOLOLOL
commented 2015-05-26 07:57:38 -0400
When Ontarians realize that the major portion of their hydro bill is tax/subsidy to government green cronies, and this open systemic pillage angers them enough to act on the root cause (a systemically corrupt government/bureaucracy) THEN maybe things will change, but its hard to find either leadership or fortitude in that province to coordinate a grass roots correction.
commented 2015-05-26 06:27:55 -0400
Nothing will change. I could see the frustration in Mr. Marin`s face . All he can do is recommend what should be done, but Wynne listens to no one. We are in serious trouble here folks. This Province is governed by a dictator. I would like to blame the ones who voted Liberal for this mess, but where is the law, the opposition. Is there no one that can stop this Government?
commented 2015-05-26 01:08:41 -0400
Unbelievable! Bastards is right!! Bad in Alberta and BC but not that bad.
commented 2015-05-26 01:00:14 -0400
Theft,extortion and blackmail. I got notice that I owed $2300 and had 3 days to pay or my hydro would be cut off. I explained that this was impossible because I always paid my bill in full every month.They didn’t want to hear it and continued to threaten me. I asked for the manager and he was no better than the first person I attempted to explain my situation too. he was rude and continually tried to make me feel like a criminal. I scratched everything I could and and paid this outrageous bill because it was the middle of January,I had no choice. When I received my newest hydro bill at the end of the month,every damn penny that they demanded was now credit on my account. I demanded my money refunded only to have them tell me that I was lucky and won’t have any amount owing for the next few months.

commented 2015-05-26 00:11:06 -0400
These big power monopolies, whether privatised, partial, or fully public, regardless of province seem to hose us just the same.
commented 2015-05-25 22:44:51 -0400
Seems that the ontario consumers got what they deserve by re-electing their favourite governng party
commented 2015-05-25 22:00:55 -0400
“But will anything change?”

commented 2015-05-25 20:47:33 -0400
I’d like to see the same report on Bell! :-(
commented 2015-05-25 20:31:13 -0400
Hmm….sirens. Was that the thought police coming after those two?
commented 2015-05-25 20:11:20 -0400
Hydro One management including the CEO and employees should be sent to run ESKOM. With no pay of course. We would never see any of them again. Shame.
commented 2015-05-25 20:09:13 -0400
The question is – “Will anything change?”

The answer is – “Yes, it will get worse – far worse. Especially after ”tweet-url hashtag" href=“!/search?q=%23criminalwynne” title=“#criminalwynne”>#criminalwynne sells off that big share to corporations. You ain’t seen nothing yet!"
commented 2015-05-25 20:04:26 -0400
Nova Scotia switched back and forth from provincial to private ownership of it’s power utility. Singing the praises of privatization over bureaucracy is just being dogmatic and doctrinaire when you are talking about a MONOPOLY…the usual market forces that keep businesses competitive and customer oriented just aren’t there.

Technologies that permit people to “get off the grid” are what’s needed.