Frequently Asked Questions

 

Frequently Asked Questions

Hello, 

I'm sorry if you are having difficulties on our website. This FAQ should be able to answer any questions you have. 

If you have a question that is unanswered by the FAQ, please email me at eitan@therebel.media for more help.

All the best, 

Eitan Gilboord
Community Manager, The Rebel

Do I already have an account?

Answer

There are two different accounts on The Rebel. A Premium Membership account for viewing Premium Content and a Rebel account for commenting on stories, signing petitions, and receiving newsletters. The two accounts are completely separate. It's possible that you have one account and not the other. 

To sign into your free Rebel account click here 

To sign into your Premium Content account click here 

Where do I log into my free Rebel account?

Answer

You can log into (or log out of) your free Rebel account by clicking here

Your free Rebel account is separate from your Premium Content account, logging into your free Rebel account will not grant you access to Premium Content. You must sign in to your Premium Content account to watch videos exclusive to our paid subscribers. Likewise in order to post comments you must be logged into your free Rebel account. You cannot post comments from your Premium Content account as commenting is not exclusively available to paid subscribers.

To login to your Premium Content account please click here.

What is Premium Content?

Answer

Premium Content is a subscription service which gives you access to our 5 TV-style shows:

We offer three types of membership plans:

1. Monthly Plan: Get full access to all Premium Content - for only $8 a month. 

2. Yearly Plan: Get full access to all Premium Content - for an annual fee of $80 a year - that's the equivalent of 2 months free!

3. The Producer's Club: Get full access to all Premium Content for a year as well as amazing extras like private get-togethers in cities like Calgary, Edmonton, Vancouver, Toronto and Ottawa. A special welcome gift, and a wallet-sized producers club membership card. Even discounts on special Rebel merchandise. All for only $250 a year.

You can subscribe on any page with Premium Content for example here.

For instructions on how to subscribe click here.

Where can I watch Premium Content?

Answer

You can watch Premium Content on most computer or mobile devices. 

Some older versions of internet browsers are not supported by our video player. You may need to update your internet browser to the newest version in order to play our videos. For a list of which internet browsers we support click here.

In order to subscribe, sign in, or play our video, third party cookies must be enabled. If you need help doing this please email member@therebel.media.

Where do I find Premium Content? 

Answer

The Premium Content is our TV-style shows.

This currently that includes:

The Ezra Levant Show
On The Hunt with Faith Goldy
Standoff with Lauren Southern
Culture Wars with Tiffany Gabbay
How's It Goin', Eh? With Gavin McInnes

You can access our Premium Content by clicking on the menu button (the three horizontal lines) at the top right of any page on www.therebel.media, clicking where it says Shows-Premium Content, and then click on any of the show titles that appear.

That will bring you to a list of episodes from the show you selected, all of which can be watched by our Premium Content subscribers. 

I tried to sign into my Premium Content account, but my information is being rejected!

Answer

Premium Content memberships are separate from a free Rebel account. To sign into your free Rebel account click here.

To sign into your Premium Content account click here

Use the login information you used to subscribe to Premium Content. In order to view Premium Content you must be a paid subscriber. If you have forgotten your password you can click the Forgot Password link below the sign in box.

After resetting your password be sure to manually type your new password into the sign in field, rather than letting it fill in automatically. If your password fills in automatically it will enter your old password.

You can subscribe to our Premium Content at http://www.therebel.media/member or on any page with Premium Content video.

How do I subscribe to Premium Content on The Rebel?

Answer

Please note The Rebel requires third-party cookies to be enabled to subscribe, sign in, and watch our videos.

To subscribe go to any Rebel page with Premium Content or to the Subscribe page.

 1. Click Subscribe on the embed video.

 sub.JPG

 2. Choose your plan and click Subscribe.

membership_options_2.JPG

 3. Enter your full name, email address, and create a password. You will use this email and password for the future to sign in to Premium Content. Passwords must be 8 characters. Click Next.

Create.JPG.

 4. Enter your credit card details. Coupon can be left blank unless you have a promotional code from us. Click Pay.

 card_info.JPG

You should now see a confirmation message of your membership.

thank_you_for_subscribing_erased.jpg

Click OK.

How do I sign into my Premium Content account?

Answer

You can sign into your Premium Content Account by going to http://www.therebel.media/member or any page with Premium Content. 

  1. Scroll down to the box where it says “Are you a subscriber?”
  2. Click sign in.
  3. Enter your email address and password. 

If you do not have a Premium Membership, you will need to initially click "subscribe" to access Premium Content. 

What is CVC and coupon code?

Answer

CVC is the three numbers on the back of a credit card.

You do not need to input a coupon code to subscribe, that section can be left blank. It's for promotions that the Rebel may launch.

Is our website HTTPS secure?

Answer

Yes our website is HTTPS secure.

What is "My Account?"

Answer

“My Account” is where you can subscribe to Premium Content.

It is also where subscribers can update their plan, payment details, and password information. To change your email address please email member@therebel.media.

 

Can I pay for Premium Content by PayPal?

Answer

 Our Premium Content is played on a system called Zype. Zype uses a credit card processor called Stripe. 

Stripe is a trusted and secure credit card processor used by thousands of businesses around the globe. 

Zype is not compatible with PayPal. The only way to access our Premium Content is to subscribe with a credit card,  pre-paid VISA or MasterCard, or to mail us a cheque. 

Cheques should be made payable to The Rebel and sent with your name, address, phone number and email address. Please write "Premium Content" in the memo line. 

Our mailing address:

The Rebel
PO Box 61056, Eglinton/Dufferin RO
Toronto, ON, M6E 5B2

Can I pay for Premium Content by cheque? 

Answer

You can send a cheque to purchase annual Premium Content subscriptions.  Please accompany it with a note listing your name, address, phone number and email address. 

Please make cheques payable to "The Rebel" and send to:

The Rebel
PO Box 61056, Eglinton/Dufferin RO
Toronto, ON, M6E 5B2

Please put "Premium Content" in the memo section. 


Why do only a few minutes of the segment appear?

Answer

You are only watching a free teaser from the show, to watch the entire episode you must be a Premium Content subscriber. 

I want to watch the Premium Content on my TV, how can I do that?

Answer

We currently have an Apple TV app and Roku app.

You can also stream the internet from your computer to your TV using a Google Chromecast. 

Click here for steps on how to sign in on your Apple TV.

Click  here for steps on how to sign in on your Roku player.

No playable sources found?

Answer

If you are using FireFox you may get the error message "Error loading player: No playable sources found."

In that case simply download flash player by going here, https://get.adobe.com/flashplayer/ and then restart FireFox once the download is complete. 

This could also be caused by Flash being disabled in Firefox.

To check if Shockwave Flash is disabled on FireFox, please follow the steps below.

1. Go to the FireFox Menu 
2. Navigate to "Add-ons" 
3. Select "Plugins" on the right hand menu 
4. For "Shockwave Flash" make sure the right drop-box is set to "Always Activate"

This will enable Flash. Please refresh the page and the video should now be playing.

If it does not play, Flash may need to be re-installed.

Why isn't the video playing?

Answer

Premium Content videos can be played on most devices, however we do have system requirements.

To view our system requirements please click here

Most often video playback issues can be solved with the following steps: 

 

1. Clear the cache and cookies.

2. Try watching our video in a different browser to see if the same error occurs.

3. Update your internet browser to the newest version.

4. Restart the internet browser (and computer if prompted) and try playing the video again.

5. Make sure that third party cookies are enabled in whichever internet browser you are using.

6. Try watching the video with the lowest quality resolution. You can adjust this by clicking the settings icon on the bottom right of the video and selecting 240p.

 

*Instructions for these steps can be found online by searching for the instructions specific to your internet browser (Internet Explorer, Safari, Google Chrome, etc.)

If these steps have not solved your issues please refer to our help guide by clicking here

Who can I contact for help with my Premium Content membership?

Answer

Please email member@therebel.media for all questions about our Premium Content. 

Is there a phone number I can call for assistance?

Answer

Don't call us we'll call you! You can email member@therebel.media and set up a time for one of our team to call you to assist you with any queries.

I am a Producers Club member, when do I get my perks?

Answer

 

To receive your gift we must have your updated mailing address. To update your mailing address please click here. You can also email member@therebel.media.

I forgot my free Rebel account password. How do I get a new one?

Answer

You can reset your free Rebel account password at anytime by clicking here.

How do I change my free Rebel account name or address?

Answer

You can change your free Rebel account information by clicking here.

How can I contribute to The Rebel by cheque?

Answer

Thank you for your interest in contributing to The Rebel. Please note that these crowdfunded contributions are gratuitous gifts, and do not result in any equity or other ownership or rights to contributors. We will repay you in the best way we know how: by working our hardest to make The Rebel a great success! 

Please make your cheque payable to "The Rebel" and send it to:

The Rebel 
PO Box 61056, Eglinton/Dufferin RO
Toronto, ON, M6E 5B2

 

Thanks again!