February 10, 2018

Quebec bureaucrats order diner boss to accommodate “service with a snarl”

David MenziesMission Specialist


The restaurant business is a people business, and after scraping up enough dough to dine out, most people want good food, and friendly service.

But unsmiling bureaucrats in Quebec apparently think snarly attitudes should be accommodated in the private sector, too.

Caroline Daunais, a waitress working at the Coco Frutti restaurant in Victoriaville, Quebec was dismissed for allegedly having a bad attitude and not smiling enough.

After being axed, she went crying to Quebec’s labour tribunal, and not only did they order the restaurant to reinstate her, but she was also awarded $30K in damages.

The details have a bit of a he said/she dynamic, but regardless, tribunal judge Christian Drolet didn’t recognize the restaurant’s bad attitude/no smiling excuse as legitimate.

And that’s where I take issue with Drolet, who likely never managed a restaurant himself.

If the restaurateur is telling the truth, a waiter or waitress that doesn’t smile is very serious indeed. An eatery can have the best decor, the most delicious food, but if the service is harsh, that can be a death sentence for a restaurant.

Think of all the other restaurants this could set a precedent for if a server with a poor attitude isn't deemed grounds for firing?

Too bad for customers and too bad for restaurant owners who must now, by government edict, accommodate those who offer service with a snarl.

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commented 2018-02-13 21:08:27 -0500
Funny I thought women were supposed to be good at faking it, just ask Sally. She has nothing to complain about, it’s not like she is being discriminated on the bases of a disability.
commented 2018-02-12 12:26:14 -0500
My friends and I had a dinner at a Quebec City sports bar before deploying overseas and the waitress treated us like crap. Bad service is a Quebec standard. Go ta a Lafleurs and annoy one of the tatted/pierced counter people and watch what happens! La Belle Province is professionally run at least in my experience but the stereotype “Parisian Experience” of being treated like an a-hole by minimum wage earners is alive and well in Quebec.
commented 2018-02-12 12:19:10 -0500
My friends and I had a dinner at a Quebec City sports bar before deploying overseas and the waitress treated us like crap. Bad service is a Quebec standard. Go ta a Lafleurs and annoy one of the tatted/pierced counter people and watch what happens!
commented 2018-02-11 20:14:11 -0500
commented 2018-02-11 12:30:56 -0500
I see the lefist cucks are at it again. This continued interference from The Clown Prince, Justin Trudeau’s PC police is just another way the boy blunder wants to control Canadians. He fashions himself as the supreme leader when in reality he is a clown.

Please keep this in mind and all the other corrupt antics by Trudeau and his band of thieves when voting.
commented 2018-02-11 12:29:16 -0500
Humanist Zombie Culture. The new religion of idiots.
Watch any zombie flic & everyone knows what ends up happening.
commented 2018-02-11 11:09:54 -0500
I wonder what would happen if some good citizen were to go around and blow up all the so-called Human Rights Tribunals…
Note to RCMP section monitoring THEREBEL, I am not threatening to do this, or suggest someone else do it, I am merely wondering what would happen. OK?

“Blow them up real good.”
commented 2018-02-11 10:13:00 -0500
Labor tribunals are set up to protect workers rights & end up being about putting them out of work. Government is never really about solving issues, it’s about expanding government & seizing more power.
commented 2018-02-11 07:42:42 -0500
I suppose it would cost a fortune in legal costs for the restaurant owner to appeal this absurd decision to an actual court .
commented 2018-02-10 22:54:24 -0500
Tammie, if you post a poor review of a server on a website will it be construed as hate speech with the attendant fines and jail time?
commented 2018-02-10 22:46:44 -0500
I guess the govt is getting ready for the influx of millennials that have neither social skills nor ethics.
This is just a new form of union mentality being taught to the spoiled generation.
commented 2018-02-10 13:38:17 -0500
Surly servers give the restaurant a bad name….there are all kinds of review sites customers use to rate all aspects of their dining experience and it takes seconds to post a negative review. Then, others who have had a similar experience will post their angst too.
Perhaps restaurant owners in Quebec will need to consider having servers sign a contract with all the expectations laid out, including friendly demeanour. When a rude, unsmiling server repeatedly ignores the term of the contract….fire them!
commented 2018-02-10 13:03:56 -0500
This kind of scenario will only become more common under any leftist government.

Nanny state doesn’t begin to describe Canada. People must like it. They keep voting for the Liberals.
If you don’t like this nonsense then quit voting for those who implement it.
commented 2018-02-10 11:28:04 -0500
… The mistake is allowing our governments the role and power to violate our natural rights and freedoms. Governments should not be interfering in our business.
… This is simply a line of respect.
… Once you allow governments to cross this line, there is no end to their arbitrary interference. It is we who have made this mistake.
commented 2018-02-10 10:35:33 -0500
commented 2018-02-10 10:34:23 -0500
Well it is QUE.you know.