The restaurant business is a people business, and after scraping up enough dough to dine out, most people want good food, and friendly service.
But unsmiling bureaucrats in Quebec apparently think snarly attitudes should be accommodated in the private sector, too.
Caroline Daunais, a waitress working at the Coco Frutti restaurant in Victoriaville, Quebec was dismissed for allegedly having a bad attitude and not smiling enough.
After being axed, she went crying to Quebec’s labour tribunal, and not only did they order the restaurant to reinstate her, but she was also awarded $30K in damages.
The details have a bit of a he said/she dynamic, but regardless, tribunal judge Christian Drolet didn’t recognize the restaurant’s bad attitude/no smiling excuse as legitimate.
And that’s where I take issue with Drolet, who likely never managed a restaurant himself.
If the restaurateur is telling the truth, a waiter or waitress that doesn’t smile is very serious indeed. An eatery can have the best decor, the most delicious food, but if the service is harsh, that can be a death sentence for a restaurant.
Think of all the other restaurants this could set a precedent for if a server with a poor attitude isn't deemed grounds for firing?
Too bad for customers and too bad for restaurant owners who must now, by government edict, accommodate those who offer service with a snarl.